Cell service out in Washington

Sprint’s cellular tower on the Miller farm near the town of Washington has been out since yesterday (Thursday) morning, an outage that affects several hundred regular users in the village — including most of the Rappahannock County Sheriff’s Office.

“We are aware of an outage in that area,” Sprint’s Virginia spokesperson Kelly Schlageter said by phone Friday at midday. “I don’t have an ETA or any indication of the cause of the outage yet,” she added, but technicians are working on the problem.

Sprint customer service heard from the sheriff’s office yesterday afternoon, according to one deputy, although a caller to Sprint’s customer service line Friday morning was told that there were no reports of any outages in the area.

More as we hear it.

Update, Friday 6:30 p.m.: Schlageter reports that “we have isolated the issue and are dispatching a technician to the site. We are working as quickly as possible to get it fixed.”

Update, Monday, 1:00 p.m.: Sheriff Connie C. Smith reports that the RCSO has contacted Sprint “four or five times” to report the outage and attempt to have it resolved. “We still have no cell phone service,” Smith said, adding that she saw what appeared to be a repair crew working on the tower early Monday morning.

Roger Piantadosi
About Roger Piantadosi 539 Articles

Former Rappahannock News editor Roger Piantadosi is a writer and works on web and video projects for Rappahannock Media and his own Synergist Media company. Before joining the News in 2009, he was a staff writer, editor and web developer at The Washington Post for almost 30 years.

2 Comments

  1. The Amissville cell tower, located a the Amissville Fire & Rescue Squad, service has been very very slow for the last month and a half. Sprint needs to dispatch a tech to the site. If any one can call Sprint customer service please do. I have Virgin Mobile which uses the Sprint towers but technically I am a not Sprint customer. They need to be made aware. This poor service doesn’t seem to be isolated.

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